I remember reading somewhere that Basil Fawlty of the British comedy series "Fawlty Towers" had its origins with an encounter with a real-life hotel manager as crazy as the legendary character portrayed by John Cleese.
Apparently, the Basil School of Hotel Management thrives even today, as reported in "USA Today"...
A British couple says they were kicked out of their hotel after the hotel manager accused them of writing a negative review on TripAdvisor [...]
"We had been there a day when they said we couldn't get back in our rooms because they were re-carpeting, and we didn't complain. All we asked was if we could have an extra towel," said Adrian Healey, 33.
Here's a link to the full article: Hotel ousts couple after accusing them of writing negative TripAdvisor review - USATODAY.com